Privacy Policy

This Privacy Policy describes how truepay collects, uses, and protects your information when you use our services.

1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how truepay, inc. (“truepay”) collects, uses, retains, discloses, and deletes your Personal Information on the truepay websites and apps (the “Platform”). It also explains the legal rights and options with respect to your information depending on where you reside.

By using the Platform, you confirm that you have read and understood this Privacy Policy, and each applicable Terms of Service (together referred to as the “Agreement”).

2. General Terms

In this Privacy Policy:

truepay, inc. is referred to as "truepay," "we," "our," or "us."
Users of the Platforms (Clients, Providers, Helpers, or Hands) as "You."
The "Platform" refers to truepay's websites: www.truepayapp.com, as well as its mobile application, "truepay."
"Terms of Service" refers to the applicable legal terms you agree to when you use one of our products or services. In addition, the "truepay Terms of Service" refers to the Terms of Service governing your use of truepay's website and app, which can be found here. This Privacy Policy is incorporated into, and considered a part of, Dolly and truepay's Terms of Service.
"Personal Information" is information that can directly or indirectly identify, or can reasonably identify, an individual, to the extent regulated under applicable privacy laws.

3. Collection of Personal Information

We collect Personal Information directly from you when you provide it to us, as well as from your use of the Platform. Examples of the types of Personal Information we may collect include:

Contact Information – such as your first and last name, email address, physical address, and phone number, which are required to create and maintain your account.
Billing Information – such as your credit or debit card number, expiration date, security code, and billing zip code.
Identity Information – such as your date of birth and, depending on your place of residence, your national or local ID number, tax identification number, or social insurance number, as well as a photo of your identification document (e.g., passport, local ID, or driver's license).
Promotional Information – such as details you provide when participating in surveys, contests, promotions, or similar activities.
Job Applicant Information – such as your employment and education history provided through resumes, writing or work samples, professional references, and responses to application questions (e.g., LinkedIn profile, distance from office, willingness to work onsite, work authorization status, future sponsorship needs, and desired salary range).
User-Generated Content Information – such as information you submit via email or chat messages exchanged with us or with other users, including photos shared between users or submitted by a Provider in relation to a Job.
Booking Information – such as details about a job you are requesting, including time, date, and location. If you are a Provider, this may also include information about your jobs, skills, and rates.
Driver's License and Vehicle Information – such as your driver's license details, vehicle type, year, make, and model.
Background Check Information – such as the results of a background check, which may include criminal history records.
Data from Cookies and Similar Technologies – as further described in Section 9.
Device Data – such as information about the type of device or browser you use, operating system, internet service provider, regional and language settings, and device identifiers like IP address or advertising ID.
Location Data – such as information derived from your IP address, postal code, or more precise latitude/longitude coordinates.
Service Use Data – such as records of your activities on the Platform, the features and pages you access, your browsing times, and your interactions with emails or advertisements.
Third-Party Information – such as details provided by our partners if you registered through them, which may include your name, address, phone number, email, order number, or purchase history related to your requests.

4. Use of Personal Information

We use your Personal Information for business and commercial purposes, including but not limited to the following:

To operate and provide access to the Platform.
To connect you with other users in order to facilitate Jobs.
To personalize your experience while using the Platform.
For billing, payment processing, and fraud prevention to maintain a safe and secure environment for financial transactions.
To conduct identity verification and background checks as permitted by applicable law.
To protect the safety and security of users, both online and offline.
To preserve the integrity of the Platform and its operations.
For analysis and research purposes to improve and enhance the Platform.
To send transactional and promotional communications, including updates about your account or the Platform.
To provide customer support and assist in resolving your own or third-party complaints.
To advertise our Platform, or partner products and services, that we believe may be of interest to you. For more details and to understand your options regarding third-party advertising, please review our Cookie Policy.
To enforce our Terms of Service and other applicable agreements.
For other purposes set forth in this Agreement or as otherwise permitted by law.

5. Disclosure of Personal Information

We share your Personal Information with third parties for the following purposes:

Subsidiaries – to promote and enhance each other's products and services.
Service Providers – to operate the Platform and process Personal Information on our behalf and in accordance with Truepay's instructions. This includes purposes such as:
- Email origination;
- Identity and criminal background checks (as permitted under applicable laws);
- Fraud prevention and detection;
- Receipt, invoicing, and support services;
- Customer relationship management;
- Data analytics;
- Marketing and advertising;
- Website hosting;
- Communications services;
- Technical support;
- Financial transaction processing, chargeback management, and collection services;
- Registrant processing for onboarding to the Platform; and
- Other uses set forth in this Agreement or as permitted under applicable law.
Promotions or Offers – when you voluntarily enter a sweepstakes, contest, promotion, or similar offering, we may share your Personal Information with the partner administering the activity in order to provide you with the requested product or service.
Advertising – we may share your Personal Information with third parties for advertising purposes.
Other Users – we may share your contact details with another user, or their authorized representative, as necessary to investigate or resolve a dispute or issue arising from interactions on the Platform or between Truepay and a third party.
Legal Obligations – we may disclose your Personal Information to comply with applicable laws, or in response to requests from courts, law enforcement, governmental or public authorities, tax agencies, or other authorized third parties, as permitted under law. We may also disclose information where reasonably necessary to address conduct that could expose us or others to legal or regulatory liability.
Risk and Safety Concerns – we may disclose your Personal Information, at our sole discretion and as permitted by law, if we believe there has been an injury, or an actual or potential interference with the rights of users, Truepay and its affiliates, partners, or the public.
Merger or Acquisition – we may share your Personal Information with interested parties in connection with, or during negotiations relating to, any proposed or actual merger, acquisition, sale, or transfer of all or part of our business or assets.

6. Retention of Personal Information

We retain your Personal Information for as long as necessary to provide our products or services and to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed, and we are not required to retain it to comply with legal obligations or as otherwise permitted under applicable law, we will either delete it from our systems or deidentify it so that it can no longer be used to identify you.

7. Your Rights and Choices

Opt-Out of Promotional Communications – You may opt out of receiving promotional updates via email, SMS, push notifications, or through the web and mobile app by visiting the "Notifications" page in your Account Settings and adjusting your preferences. Additional opt-out methods include:

Unsubscribing from promotional emails by clicking the "unsubscribe" link provided in the message.
Opting out of promotional text messages by following the instructions in the message to reply with the word "STOP."

Please note that even if you opt out of promotional communications, we may still send you transactional messages related to your account, Jobs, transactions, servicing, or ongoing business relationship with us.

Right to Access and Data Portability – You have the right to access the Personal Information we maintain about you. Specifically, you may request the following:

The categories of Personal Information we have collected about you;
The categories of sources from which the Personal Information was collected;
The categories of Personal Information about you that we disclosed for a business purpose or sold;
The categories of third parties to whom the Personal Information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling the Personal Information; and
The specific pieces of Personal Information we have collected about you.

Right to Correct – You may update and correct inaccuracies in your account information at any time by logging into your account and selecting the "Account" tab, where you can view and edit your details.

Right to Delete – You may request that we delete the Personal Information we have about you. Please note that we may retain certain information as necessary to comply with our legal obligations or as otherwise permitted under applicable law.

Right to Non-Discrimination – You have the right not to be discriminated against for exercising any of your privacy rights.

To exercise any of these rights, please email us at support@truepayapp.com

8. Contacting Us

If you have any questions about this policy or our privacy practices, you may contact us by sending us an email to:

Attn: Legal
support@truepayapp.com

9. Global Cookie Policy

Truepay uses cookies, unique identifiers, and other similar technologies (such as pixels) to distinguish you from other users of our Platform, deliver our services, collect data, and improve the Platform. This Cookie Policy explains how and why we use these technologies. Capitalized terms not defined here have the same meaning as in our Privacy Policy.

When you visit our website, your browser may automatically send information to us during your session. Similarly, when you use our mobile applications, we access mobile device IDs to recognize your device. We use cookies and equivalent technologies to collect information through both our website and mobile apps.

Most browsers accept cookies by default. You can adjust your browser settings to decline or delete cookies. If you use more than one browser, you must manage settings separately for each. Your ability to limit cookies depends on your browser's capabilities and settings.

Cookies

Cookies are small data files stored on your device that act as a unique identifier for your browser.

Persistent Cookies – These help personalize your experience, remember preferences, and support security features. They also allow us to deliver advertising on and off the Truepay Platform. Persistent cookies may remain on your device for extended periods and can generally be managed through browser settings. Truepay uses persistent cookies and mobile device IDs to:

Save your login details for future sessions;
Assist in processing checkout items;
Maintain session information; and
Track user preferences.

Session Cookies – These simplify navigation and expire once you close your browser. We use session cookies and similar technologies to:

Enable key Platform features;
Better understand how users interact with the Platform;
Monitor overall usage and web traffic;
Track entries in promotions, sweepstakes, or contests; and
Identify areas of the Platform you have visited.

Unlike persistent cookies, session cookies are deleted once you log off and close your browser.

Flash Cookies

We may use Flash cookies (Local Shared Objects) to personalize your visit. These may store preferences or display content based on your activity across the Platform.

Pixel Tags

Truepay and third-party partners may use pixel tags (also called "web beacons" or "clear GIFs"), which are small graphic images or code blocks with a unique identifier. These technologies help us:

Track user actions on the Platform and in HTML emails;
Measure the success of marketing campaigns; and
Compile statistics on site usage and response rates.

App and Location Technologies

Our mobile applications may include technologies that are not browser-based, such as Software Development Kits (SDKs). SDKs are embedded code that collect information about the app and your activity within it. SDKs allow us to track conversions and deliver advertising both on and off the Truepay Platform.

You can stop all collection of information via our app by uninstalling it. You may also reset your device's Ad ID in your device settings to limit the use of data collected about you. If you no longer want us to use your location information, you can disable location services in your device settings, within your account, or directly in the mobile app.

Third Party Cookies

Third-party cookies are set by parties other than Truepay. These cookies may be used to collect information about your browsing activity across different websites and multiple sessions. In most cases, third-party cookies are persistent, meaning they remain on your device until you delete them or until they expire based on the timeframe established by the third party.

For example, we may partner with third-party advertisers who place or read persistent cookies on your browser to support advertising and related services.

A description of third party cookies and similar technologies used by the Sites, along with their respective privacy policies and options for controlling your privacy on these platforms is set out below:

Google Analytics: We use Google Analytics, a web analytics service. Google Analytics uses cookies to help truepay analyze how visitors use the Site(s). The information generated by cookies about your use of the Site(s) and the truepay Platform (including your IP address) will be transmitted to and stored by a Google server in the United States. Google uses this information for the purpose of evaluating your use of the Site(s), compiling reports on Site activity for Site operators, and providing Site operators with other services relating to Site activity and Internet usage. You can prevent the storage of data relating to your use of the Site(s) and created via the cookie (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available here. You can obtain additional information on Google Analytics' collection and processing of data and data privacy and security at the following links: How Google Uses Information From Sites Or Apps That Use Our Services and Analytics Help.

Information from Other Sources

We also collect information from other sources, including data brokers, social media networks, and publicly-available sources.

Your Choices and Managing Cookies

You can adjust your browser settings to enable you to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Depending on what browser you use, you may manage your settings here: Internet Explorer, Safari, Chrome, Firefox, and Opera. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the truepay Platform.

Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, there is currently no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to "Do Not Track" signals. For more information on "Do Not Track," visit https://www.allaboutdnt.com.

Last updated: 9/10/2025